Customer Service Guide
Introduction of Service System
Rising AntiVirus has established several services, provides customers with overall, professional and timely technology supports and security solutions. So as to help users to resolve various problems during operation of computer and Rising Antivirus Software.
You can ask questions and seek help through the following service systems and the service procedures thereof.
| Self-service |
Rising customer service center website
Visit Rising customer service center website ((http://csc.rising.com.cn), you can get service and technology support as well as relevant solutions through one stop.
Shortcut operation:click the link [Online Service] in the main interface of RIS to visit Rising customer service center website.
Rising KaKa Security Forum
Interact with the netizen Rising KaKa Security Forum(http://bbs.ikaka.com), from which you can get: resolving methods about computer problems, latest security trend and plenty of courses for free within 7*24 hours, besides, you can share software experience and throw out suggestion.
Rising Knows
Interact with Rising Knows(http://zhidao.ikaka.com), participate mutual aid, get the latest questions and solutions and consult with problems in using of the software.
| Manual Service |
Telephone Service
Customer service hotline: 400-660-8866 (free call)
010-82678800 (toll call)
Short Message Service
Short message special service number: 106575020236
Short message service is a special service aiming at Rising customers; users can get technology support through short message. This service only provides for China mobile users.
Operating tips: type the contents and sends to 106575020236
e.g.: send the content of “how to register Rising software” to “106575020236”
Specialist Service
You can get real-time technology support and help form network engineers through the column [Specialist] on Rising customer service center website.
You can visit Specialist service website (http://chat.rising.com.cn) and directly apply for this service.
E-mail Service
You can visit E-mail service center (http://mailcenter.rising.com.cn), send consulting mails for specialized guidance.
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Security Training Service
Rising security training is committed to providing enterprises and individual client with technology-authoritative, information-rich, as well as information-timely and practical computer network security training service.
For details, see Rising security training center website(http://edu.rising.com.cn)
Data Recovery Service
As the designated data recovery organization of numerous government agencies, scientific research institutions and famous enterprises at home and abroad, Rising Data Recovery Center successfully retrieves economic losses by several hundred million Yuan for thousands enterprises and public institutions. Experienced professional engineer can fast and effectively retrieve the lost data for you.
For details, see Rising data recovery center website (http://sos.rising.com.cn)
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Self-service
Customer Service Center:http://csc.rising.com.cn
KaKa Security Forum:http://bbs.ikaka.com
Rising Knows: http://zhidao.ikaka.com
Manual Service
Customer service hotline: 400-660-8866 (free call)
010-82678800 (toll call)
Customer service fax: 010-82678800 (select as per voice prompt)
Mobil short message service: send consulting message to 106575020236 (only for China mobile users)
Specialist service: http://chat.rising.com.cn
E-mail service center:http://mailcenter.rising.com.cn
Value-added Service
Security training service:http://edu.rising.com.cn
Data recovery center:http://sos.rising.com.cn
Contact Address
Address: Room 1408, Zhongke Building, 22 Zhongguancun Street, Haidian District, Beijing
Post code: 100190
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