1、	Question: What are the authorized valid period and the applicable scope of Rising Antivirus Software Products?

Answer: Rising Antivirus Software 2011 can only be granted to be installed and run on one operating system of one computer.

Since registering Rising Antivirus Software 2011, you are authorized to enjoy three-year version upgrade services free of charge.

2、	Question: How to type in username for registration after Rising Antivirus Software is installed? What is Rising Passport?

Answer:Rising Passport is featured as the unified identification of Rising users on the website of Rising. Once you have applied for Rising Passport, you will become one of members of Rising Passport System and then enjoy services personalized by Rising for you.

Registering Rising Passport requests a combination requests a username consisting of 6 to 48 characters. Useable characters include: letters (require no capitalization), numbers, underline, @.

[Note]: In order to avoid using registered passport username, we advise you to adopt your common email address as the passport username, as it is unique and easy to remember.

3、	Question: Why am I not able to pass the serial number verification during installing Rising Antivirus Software?

Answer: Please check the following information:

1) Please make sure whether the serial number corresponds to Rising Antivirus Software.

2) Whether the letters and numbers in the serial number are correct.

Note: There is no letter “O” in the serial number, all the “O” refers to “0”. Meanwhile, pay attention to the letters and numbers easy to be confused, such as letter S and number 5.

4、	Question: How to upgrade Rising Antivirus Software?

Answer: A real-time upgrade mechanism has been embedded into Rising Antivirus Software since its launch. You shall only keep your Internet accessible. Thus, the real-time upgrade function is automatically started to upgrade Rising Antivirus Software in your computer. Besides, you can click [Software Upgrade] on the main program interface of Rising Antivirus Software for upgrade on demand.

5、	Question: Why does my Rising Antivirus Software fail to upgrade or usually encounter error messages?

Answer: Please check the problems in sequence

1) Check the network; you can open other website to ensure the network is smooth.

2) Check whether [Network Setting] of the Rising Antivirus Software is correct.

Operation prompt:Rising Antivirus main program interface -[ Setting] - [Update Setting] - [ Network Setting ]

3) Check whether the serial number of Rising Antivirus Software and user ID are correct. Refer to Operating Direction for modifying user ID.

Operation prompt: Main program interface of Rising Antivirus Software - [Product Activation] :Click button [Change Product Serial Number and User ID]]; re-enter product Serial Number and User ID; click[OK] to save settings.

4) If note “Fail to download XXXX.XXX” appears during upgrading, clear the buffer memory, link to the internet and try again. If it fails for several times, please contact Rising customer service center.

Operating tips: enter into Security Mode, click [Start] / [Run] input “%temp%”, delete all files and folders, i.e. clean the buffer memory.

6、	Question: If important files infect virus and I mischoose [Delete Infected Files], where can I retrieve the deleted files?

Answer: Under default settings, object files to be handled shall be backed up in the process of actual virus killing. Please try to recover your files in a way specified below:

Click [Start] / [Programs] / [Rising Antivirus Software] / [Tools] / [Rising Quarantine Area] to view the list of files in backup, enable the right mouse key to choose files to be recovered and then select [Recover] or [Recover as] in the menu enabled by the right key.

7、	Question: How to handle circumstances that Rising Antivirus Software is damaged by virus and the monitoring encounters an exception?

Answer: Select [Start] / [Programs] / [Rising Antivirus Software] / [Recover] and click [Next] till Rising Antivirus Software is recovered. Restoring can resolve commonly abnormal problems of Rising Antivirus Software, if it has no effect after restoring, please contact Rising customer service center.

8、	Question: Can Rising Antivirus Software and Rising Internet Security (RIS) be installed into my computer together?

Answer: The Rising Internet Security Software contains all functions of Rising Antivirus Software and Rising Personal Firewall Software. Therefore, Rising Antivirus Software and RIS can not be installed into the same computer.

If you are synchronously using Rising Antivirus Software and Rising Personal Firewall, we here propose you to buy and use RIS to save more system resources and create a better software application environment for you.

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