Rising Customer Service Guide

Rising Customer Service Guide

Service System Details

Rising Company launches different service measures to provide computer users overall, professional, and timely technique support as well as computer security solutions.

You can refer Rising customer service system and process to seek get security advice and technique support.

Self-Service

Rising customer service center website

Visit Rising customer service center website

http://csc.rising.com.cn(http://csc.rising.com.cn) you can get service and technology support as well as relevant solutions through one stop.

Quick Operation: Click hyperlink of [Online Service] which allocated on Rising Personal Firewall 2011 program main interface and, access to Rising customer service center website.

Rising KaKa Security Forum

Rising KaKa Security Forum

Interact with the netizen Rising KaKa Security Foru

http://bbs.ikaka.com(http://bbs.ikaka.com), from which you can get: resolving methods about computer problems, latest security trend and plenty of courses for free within 7*24 hours, besides, you can share software experience and throw out suggestion.

Rising Knows

Interact with Rising Knows

http://zhidao.ikaka.com(http://zhidao.ikaka.com), participate mutual aid, get the latest questions and solutions and consult with problems in using of the software.

Manual Service

Telephone Service

Customer service hotline: 400-660-8866 (free call)

　　　　　　　　　　　　010-82678800 (toll call)

Short Message Service

Short message special service number: 106575020236

Short message service is a special service aiming at Rising customers; users can get technology support through short message. This service only provides for China mobile users.

Operating tips: type the contents and sends to 106575020236

e.g.: send the content of “how to register Rising software” to “106575020236”

Specialist Service

You can get real-time technology support and help form network engineers through the column [Specialist] on Rising customer service center website.

You can visit Specialist service website

http://chat.rising.com.cn(http://chat.rising.com.cn)and directly apply for this service.

E-mail Service

You can visit E-mail service center

http://mailcenter.rising.com.cn(http://mailcenter.rising.com.cn), send consulting mails for specialized guidance.

Value-added Service

Value-added Service

Security Training Service

Rising security training is committed to providing enterprises and individual client with technology-authoritative, information-rich, as well as information-timely and practical computer network security training service.

For details, see Rising security training center website(http://edu.rising.com.cn)

Data Recovery Service

As the designated data recovery organization of numerous government agencies, scientific research institutions and famous enterprises at home and abroad, Rising Data Recovery Center successfully retrieves economic losses by several hundred million Yuan for thousands enterprises and public institutions. Experienced professional engineer can fast and effectively retrieve the lost data for you.

For details, see Rising data recovery center website(http://sos.rising.com.cn)

Service Navigation

Self-service

Customer Service Center:http://csc.rising.com.cn

KaKa Security Forum:http://bbs.ikaka.com

Rising Knows:http://zhidao.ikaka.com

Manual Service

Customer service hotline: 400-660-8866 (free call)

010-82678800 (toll call)

Customer service fax: 010-82678800 (select as per voice prompt)

Mobil short message service: send consulting message to 106575020236 (only for China mobile users)

Specialist service