Q & A
1、 Q: What is the difference between Rising Internet Security and Rising Firewall, as well as Rising Personal Firewall?
A: Rising Internet Security, new generation Internet security software, combined with functions of Local & Network Antivirus, Network Attack Detection and Interception, defenses computer security with little system resource occupancy. Computer users can check table blow to know more about Rising Internet Security.
2、 Q: What are the Rising Internet Security 2011 lifetime and applicable range?
A: Each Rising Internet Security 2011 only applies to one computer and one operating system.
After successful Register, Rising Internet Security 2011 users shall enjoy free update service in 3 years time.
3、 Q: What is username while register Rising Internet Security 2011 online, and what is Rising Account?
A: Rising Account is the standard identification for users who register on Rising Website. With Rising Account, users can enjoy customized personalized services. While register Rising Account, computer users can combine 6 – 48 letters, which include English letters, (Case Insensitive), numbers and symbol of “_” and “@”, to form preferred username.
Notice: In case of avoiding duplicated username, we recommend computer users use their contact email address as default Rising Account username; because, user’s contact email address is easy to be remembered and unique.
4、 Q: Why I get error while activate Rising Internet Security 2011 with Product License? Why?
A: Please carefully verify the following issues:
1), Whether the Product License you purchased is assigned to Rising Internet Security 2011, or not;
2), Whether letters and numbers in Product License you entered is correct, or not;
Notice: Within Rising Product License, there is no letter “O” but number “0”. And computer users need pay attention on letter and number which may get promiscuous while entering Rising product license, for example: letter “S” and number “5”.
5、 Q: How should I update my Rising Internet Security 2011?
A: Rising Internet Security 2011 built-in automatic update option; so while your computer connect with Internet, Update component shall be automatically access to Internet and obtain the latest update. Meanwhile, you can manually start update by clicking button of [Update] on Rising Internet Security 2011 program main interface.
6、 Q: Why I can not update Rising Internet Security 2011, or get error while update?
A: Please take the following steps to check possible failure causes
1), Check Internet connection; computer users can launch web browser and access to some website to check Internet connection status.
2), Check [Network Settings] option of Rising Internet Security 2011 to ensure all settings are correct.
Approach: Launch Rising Internet Security 2011 program main interface and, go [Settings] -> [Network Settings].
3), Check Rising Internet Security 2011 Product License and User ID and ensure the Product License and User ID are all correct. If computer users want to change User ID, please refer to guidance below to leverage.
Approach: Launch Rising Internet Security 2011 program main interface and, click button of [Activate], then click button of [Change Product License and User ID] to re-enter Rising Internet Security 2011 Product Key and User ID on popup window, and then click button of [OK] to save changes.
4), If computer users get Update Failure prompt with content like “Failed to download XXXX.XXX file”, please clean system cache and connect to Internet, and try update again. If computer users still can not update, please contact RisingCustomerServiceCenter for solutions.
Approach: Enter Windows Safe Mode and, click button of [Start] to launch Windows Start Menu, and then enter “%temp%” on window of [Run] to delete all files and folders to clean Windows system cache.
7、 Q: My computer has been infected by virus, and I can not delete the virus with Windows, what should I do?
A: Rising Internet Security 2011 Backup CD has integrated Auto-run function and, built-in Antivirus program for Linux; so computer users can enter Antivirus program for Linux with backup CD and execute deep virus scanning to protect computer security.
8、 Q: Virus program has infected my important file, and the file has been deleted by false operation, how should I recover the deleted important file?
A: Within default settings, Rising Internet Security 2011 shall backup selected infected file automatically before delete virus program. Computer users can try to recover deleted file with guidance below:
Click button of [Start] to enter Windows Start Menu and, go [All Programs] -> [Rising Internet Security] -> [Tools] -> [Virus Quarantine] to check backup files list and, right click selected file and then select [Recover] or [Recover as] to proceed.
9、 Q: Rising Internet Security has been destroyed by virus program, and all monitor functions are in abnormal condition, what should I do?
A: Please click button of [Start] to enter Windows Start Menu and, go [All Programs] -> [Rising Internet Security] -> [Repair], and then click button of [Next] to accomplish Rising Internet Security program repair operation.
Repair operation can efficiently solve common problems while Rising Internet Security in abnormal condition; if this operation dose not work, please contact Rising Customer Service Center for solutions.
10、 Q: What is Trusted Zone and ARP Spoofing Defense on Rising Setup Wizard? And how should I configure the settings?
A: If your computer connects to Internet through LAN, you can select “Add selected IP address to Trusted Zone”. Communication between your local computer and trusted computers/devices will not be filter and intercepted by Rising Internet Security 2011. If your computer connects to Internet through LAN but with Fixed IP address, please select [Binding select Gateway with MAC address] and [Enable ARP Spoofing Defense] both, if not, there is no need to select these two options.
11、 Q: Rising Internet Security prompt me with interception of malicious behavior/URL, does it mean my computer has infected by virus?
A: If there is interception prompt, it suggests that Rising Internet Security has intercepted malicious behavior/URL according with preset Network Defense rules. Computer users do not need take any behavior to handle the prompt, because of interception prompt never presents computer has been infected by virus program.
12、 Q: Rising Internet Security prompts me that there is program attempting to access to Internet, what should I do?
A: Please check “Vendor”, “Path”, and “Network Behavior”, as well as information on prompt window to get primary security detection. As to suspicious program, computer users can click Submit Sample to submit the suspicious sample up to Rising Company for further analysis.
As to secure program, computer users can select [Always Allow] or [Allow] to proceed; meanwhile, as to suspicious program, computer users can select [Always Deny] or [Deny] to proceed.
Meanwhile, if computer users can not decide how to proceed, please select [Temp Deny] to protect computer security and, submit the sample up to Rising Company for further analysis on potential of malware.
13、 Q: Why I can not access webpage after Rising Internet Security 2011 installed on my computer?
A: This may caused by computer security defense settings as listed below:
1, The website address you attempt to access has been listed on Rising URL Filter Black List, so Rising Internet Security 2011 intercepts it to prevent your computer away from malicious attacks. Therefore, please disable URL Filter and re-try; if this problem still exists and, you confirm the website address is trusted, please contact RisingSupportCenter for help.
2, This may be caused by incorrect Network Defense and Security Mode settings. Under High level Network Defense, Rising Internet Security 2011 shall disable some webpage which have special options; so, please adjust defense level to “Medium”, and switch Security Mode to “Professional” and, refresh the webpage.
14、 Q: Why I can not access to sharing folder in LAN after Rising Internet Security 2011 installed?
A: Please configure LAN IP address range and, add the option to Trusted Zone of Rising Internet Security 2011 Network Monitor.
15、 Q: Can I install Rising Internet Security together with Rising Antivirus and Rising Personal Firewall on my computer?
A: Rising Internet Security integrates all functions of Rising Antivirus and Rising Personal Firewall. So, you can not install both Rising Antivirus and Rising Internet Security on computer; if you do, there must be unnecessary wastage and spoilage on computer system resource.
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